Refund Policy

At ForRealFunding, we are committed to providing high-quality trading evaluation services. This Refund Policy outlines the terms under which refunds may be requested and processed for our various programs and services.

2.1 Refund Eligibility

Refunds are granted only for the reasons in section 8, and only when every condition listed for that reason is met:

• Cancellation before the program started
• Duplicate or wrong payment
• A technical issue on our side that blocked access for more than 48 hours
• A charge you did not authorise
• A program fee refund not received at your payout milestone
• Exceptional circumstances, at ForRealFunding management's discretion

2.2 Non-Refundable Items

The following are generally not eligible for refunds:

• Programs that have been accessed or started
• Failed evaluation attempts due to rule violations
• Poor trading performance or losses
• Change of mind after program commencement
• Services consumed or completed

What makes an account "issued"?

Provisioning the account — including costs paid to brokers, technology providers, and other service providers — incurs costs regardless of whether the participant subsequently places any trades. The absence of trading activity does not mean the service has not commenced.

Non-refundable after account issuance

Once a Pay After Pass account has been issued, the purchase is non-refundable, including where:

• The participant has not placed any trades
• The participant decides not to trade
• The participant changes their mind after the account has been issued
• The participant chooses not to continue with the program
• The participant has received credentials but has not yet actively traded

Before account issuance

If a participant requests cancellation before the trading account has been created or issued, ForRealFunding may consider the request for a refund at its discretion, subject to any applicable statutory consumer rights.

Cooling-off period

New evaluation purchases may be eligible for a full refund if requested within 14 days of purchase, before the program has commenced, and before anyone has logged in to the trading account or placed a trade. For Pay After Pass programs, commencement occurs upon account issuance — not upon first trade.

Technical issues

If technical problems prevent access to your evaluation account for more than 48 hours, you may be eligible for a refund or program reset at our discretion.

Rule violations

Evaluations terminated due to rule violations — exceeding loss limits, prohibited trading strategies, etc. — are not eligible for refunds.

Account termination

Funded accounts terminated due to rule violations or drawdown breaches are not eligible for refunds of evaluation fees.

Voluntary withdrawal

Participants who voluntarily withdraw from evaluation programs after account activation are not eligible for refunds.

Digital content

Educational materials, courses, and digital content are generally non-refundable once accessed or downloaded.

Live training sessions

Fees for live training sessions or webinars are non-refundable if the session has already occurred or if you fail to attend.

7.1 How to request a refund

1. 1Download the Refund Request Form below and complete every section marked *
2. 2Attach the required documents listed in the form (Section 6)
3. 3Email the form to info@forrealfunding.com with "Refund Request" and your order ID in the subject line, within the applicable refund period
4. 4We acknowledge your request within 2 business days and keep you updated by email at each stage (see 7.3)

7.2 Required information

• The completed and signed Refund Request Form
• Payment receipt or order confirmation
• Government-issued photo ID (the name must match your account)
• A screenshot of your support ticket or chat
• Any documents your refund reason requires (listed in Section 3 of the form)

7.3 Processing timeline

Every request moves through the same four stages, and we update you by email at each one. Service levels are in business days and start once we have a complete request; if anything is missing, we tell you what we need.

1. 1

   Acknowledgement

   Within 2 business days

   We confirm receipt by email and assign your request a reference number.

2. 2

   Verification

   3–8 business days

   Our team reviews your order, identity documents, account status and trading history.

3. 3

   Decision

   Within 10 business days

   You receive our decision by email, with the reason. Timing runs from receipt of a complete request.

4. 4

   Refund issued

   Within 10 business days of approval

   Approved refunds are sent to your original payment method, or to your wallet for crypto payments.

When the funds reach you

7.4 Conditions of every review

• Submitting a request does not guarantee a refund.
• If a refund is approved, every account linked to that order is closed permanently, and any profit, pending payout or unused add-on on those accounts is forfeited.
• We check identity, trading history, IP and device data, and decline requests involving multiple or shared accounts or prohibited trading practices.
• We accept one refund request per order. Opening a chargeback or payment dispute while a request is under review closes the request.
• Refunds go only to an account or wallet in the trader's own name.

Choose the one reason that applies. Every condition listed for it must be true.

To submit a refund request or ask questions about this policy: